What are the differences that exist between individual and translation companies? The basis lies on two important aspects - enterprising culture and the concept of service. It is precisely this concept that determines the management of both the company and its talents, in addition to deciding the quality of the end-product.
The element of trust
Chinese people are laying more and more emphasis on the concept of “trust management”. This is that our company strongly upholds and this has led to a 98% customers’ satisfaction.
The element of translation
Translation is not merely an art; it is also a job that needs to be carefully-crafted and details-focused. That is why in Noble Pen, we practiced and believed in the quality-control philosophy of having “Have more thoughts for our clients while committing one less mistake”. And together, we eliminate low-level mistakes.
When evaluating the quality of our service, our clients actually experienced four levels of different feelings. In the first place, we have punctuality; next comes format, in the third place, we have quality and finally service. Only by achieving the best in these four areas that we can provide a really excellent service!
Punctuality
Time is our foundation. Even with the best quality but with the absence of punctuality, we can still create trouble for our clients!
In Noble Pen, we believe that after the signing of the contract by both parties, our first impression on our customers is to be punctual. If we are not punctual, not only will we lower our level of trustworthiness but also create problems for our customers.
Format
Format is just like exterior packaging. In the absence of it, the feeling is identical to living in a low-class accommodation.
