Translation+more
What are the difference between individual and company
The basis lies on two important aspects - enterprising culture and the concept of service. It is
precisely this concept that determines the management of both the company and its talents, in
addition to deciding the quality of the end-product.
The element of trust
Chinese people are laying more and more emphasis on the concept of “trust management”. This is
that our company strongly upholds and this has led to a 98% customers’ satisfaction.
The element of translation
Translation is not merely an art; it is also a job that needs to be carefully-crafted and details-
focused. That is why in Noble Pen, we practiced and believed in the quality-control philosophy of
having “Have more thoughts for our clients while committing one less mistake”. And together, we
eliminate low-level mistakes.
When evaluating the quality of our service, our clients actually experienced four levels of
different feelings. In the first place, we have punctuality; next comes format, in the third place,
we have quality and finally service. Only by achieving the best in these four areas that we can
provide a really excellent service!
Punctuality
Time is our foundation. Even with the best quality but with the absence of punctuality, we can still
create trouble for our clients!
In Noble Pen, we believe that after the signing of the contract by both parties, our first
impression on our customers is to be punctual. If we are not punctual, not only will we lower our
level of trustworthiness but also create problems for our customers.
Format
Format is just like exterior packaging. In the absence of it, the feeling is identical to living in
a low-class accommodation.
In NoblePen, we believe that the format is the first impression a client gets when he receives the
document. No matter if it is free formatting for general project or chargeable DTP for localization
project, we can definitely give you a sense of satisfaction.
Quality - Quality is our foundation. Without quality, everything else is useless to talk about.
Quality is of the utmost importance and it is not something that can be easily discussed.
We hope you can click here to fully understand our system of quality control.
Service - Service is understanding; only by truly understanding our client’s needs can we provide
with our clients a service that meets their needs. We must stand in the shoes of our clients to
truly understand our clients’ needs. No matter the time differences, we can still provide excellent
services to our clients.
In addition, understanding international standards and conventions, observing professionalism,
upholding the principle of privacy are equally important.
